House rules

Arrival and departure • You will be asked to show your passport or proof of identity for proof of identity, the number will be noted for the purpose of the night register. • The main guest receives a code from the door of B&B Bergheide, which expires at the end of the booking day. • On the day of arrival, rooms are available from 15:00. • On the day of departure, you must vacate your reserved room by 10:00 am at the latest. • It is only possible to deviate from the above times in consultation with the owner / manager. • No refund will be made in the event of early departure.

Breakfast • Breakfast is included in the accommodation costs. If you do not use breakfast, we cannot calculate a discount or deduct costs. • If you have any dietary requirements, please indicate this at least one day before arrival. • Breakfast is served between 7:00 AM and 10:00 AM (during the week) and from 9:00 AM to 11:00 AM on weekends. If you want to have breakfast earlier, this is only possible in consultation with the owner(s). • You can have breakfast in the B&B and on the terrace. Breakfast can be served in bed in consultation.

Your stay • Noise pollution, especially between 22:00 and 07:00, must be prevented. This applies not only to the B&B itself, but also to the terrace. • Radios, televisions, and other sound sources should not cause a nuisance to others. • Possible visitors of guests are not allowed to stay overnight in the accommodation without the permission of the owner(s) / manager and without additional payment. • Guests must adhere to the instructions for use as made available through explanation of the owner(s) / manager(s) and as described in the manuals that can be found in the B&B.

Safety and environment • Guests must follow instructions from the owners / manager. • Vehicles must be parked in the designated parking spaces. • The accommodation must be kept clean and tidy and must be vacated on time. • Where you can find the first aid box and fire extinguishers will be indicated on your arrival. • Immediately report the presence of suspicious persons / activities to the owner(s) / manager. • Smoking, incense and open flames are not allowed for fire safety reasons. • The bedrooms are suitable for an overnight stay of a maximum of two people. • The accommodation is accessible 24 hours a day during a stay • The code is available from the owner(s) / manager(s)